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Nesgroup address: rec.travel.caribbean - Date & Time for the message: 30 Jul 2005 19:48:09 -0700 /

Author of the message: "NY"

Title of the message:
Re: Avoid Royal Caribbean

Text of the message:
We were on this cruise.  The lack of customer service on the part of
Royal Caribbean was beyond belief.  First, our captain mentioned that
Royal Caribbean reached the decision to reroute the cruise on Friday
afternoon.  Yet, it was not posted to their web site until very late
Saturday evening / early Sunday morning.  Makes you wonder why it was
not communicated on a timely basis.  There was a couple who were to be
married on board.  Royal Caribbean did not even bother to contact them.
They learned of the rescheduling upon arrival for the cruise.  Mean
while, their wedding guests were flying to Bermuda to meet them...  At
an open forum with the captain, the bride noted that Royal Caribbean
did not even buy the couple a drink.  Please also note that Candian
cruises are less expensive than cruises to Bermuda, yet no refund.
Royal Caribbean's attitude was to ignore the situation, until hundreds



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